Managed Dedicated Servers
It happens
Sometimes, things go wrong with a server.
Or you may need help to do something...
Let our team take care of things for you. Add any of
these plans to your dedicated server and get help
any time you need it, for anything you need.
You may purchase any of these plans at the time of placing an order for a server, or, at any other time after that.
Sometimes, things go wrong with a server.
Or you may need help to do something...
Let our team take care of things for you. Add any of
these plans to your dedicated server and get help
any time you need it, for anything you need.
You may purchase any of these plans at the time of placing an order for a server, or, at any other time after that.
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This option is included with this plan at no extra charge. |  |
This option is not included in this service plan, however, it is available at the hourly/quarter hour rate shown. |
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| Level 0 | Level 1 | Level 2 | Level 3 |
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| Web based remote reboot | |
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| Replacement of failed hardware SLA | Within 2 hours | Within 1 hour | Within 1 hour | Within 1 hour |
| 24/7 bandwidth graphing (MRTG) and network port monitoring | |
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| Troubleshooting network related issues | |
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| Replacement of OS in case of drive failure | |
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| OS reinstallation at your request | $25 | Up to 1/month | Up to 3/month | Up to 5/month |
| Full management option | |
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| Diagnosing high load/slow performance | |
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| Installation of OS software packages (from Linux distribution/Windows CD) |
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| OS hardening and vendor released software security upgrades at your request | |
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| OS hardening and pro-active software security upgrades when major security updates are released | |
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| Configuration of software firewall at your request | |
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| Configuration of DNS, PHP, web server, web sites, databases, etc, when ordering a control panel (such as Plesk or cPanel/WHM) | |
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| Migrating web sites from one server to another (up to amount of included server administration hours, see below) | |
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| Installation of popular applications such as WordPress, phpBB, and more, in your Plesk/cPanel enabled server | |
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| Configuration of DNS, PHP and web server with no control panel | |
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| Clean up of security break-ins (up to our experts' best efforts) | |
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| Direct access to level 3 technicians | |
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| Entry of commands at console | |
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| Cleaning up mail queue, solving other email server problems | |
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| Hours of support included per month for all software related tasks above | $99/hour or $35/15 minutes | 30 minutes included per month, $40 per extra hour |
1 hour included per month, $40 per extra hour |
2 hours included per month, $25 per extra hour |
| $0/month | $29/month | $49/month | $69/month |
