Technical Support Portal
ServerPoint enjoys a A+ credit rating with the Better Business Bureau.
ServerPoint's expert support staff is available 24/7, 365 days a year, by chat, email or by phone.
ServerPoint is one of the oldest, most respected web hosting companies in the industry. For over a decade, thousands have trusted their online businesses to us.
... is what we are famous for!
Online video tutorials
Our very comprehensive video tutorials section can teach you everything from configuring your email software and uploding via FTP,
to learning how to use advanced features of cPanel and Plesk.
[Go to our online video tutorials section]
Our ticket system
The best way to reach our support staff is by opening a ticket. Our support department is manned 24/7 and your ticket will be taken care of within
minutes.
[Go to our ticket system]
- By calling 1-888-605-6775
- Via Live Chat (see chat icon above, top right)
- Via email using our online ticket system
By phone
Be aware that telephone support is for emergencies only.
If you are a dedicated server or virtual private server customer, be aware that unless you have a managed plan, telephone support
is limited to rebooting a server or requesting an initial diagnostic to check why your service is down.
- Call us toll free 1-888-605-6775
By chat
You may request support via our live chat 24/7, 365 days a year. Be aware that if the support you request will require our staff
to do changes to your service or login to your server, you will need to first open a support ticket.
Please use the chat button at the top of our web site.
