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CAREERS
At ServerPoint Inc. we are looking for aggressive individuals to help
take us to the next level. If you are interested in a rewarding career opportunity with excellent
growth opportunities, come work for us and enjoy benefits like flexible hours, pro-active management
style, relaxed working environments, and much more.
IMPORTANT: Please submit your resume, in PDF format, via email to:
. You must also write a letter about why
we should hire you and you must include your salary expectations.
READ EVERYTHING related to the position you seek BEFORE sending a resume.
Microsoft Certified Dedicated/VPS Server Support Level 3
A large part of our customer base is Windows base. Such customers require support when things go wrong, or when they need their servers configured to their needs.
Expertise requirements:
Responsibilities:
Dedicated/Virtual Server Support Level 3
This position requires a high level of knowledge in Linux and control panel software. We are proud of the technical support we provide and being able to solve just about all problems our customers have. Thus, anyone on this position must be able to resolve just about any problem in Linux and control panels such as Plesk and cPanel.
Expertise requirements:
Other requirements: same as job position above
Responsibilities: same as job position above
Work timing: same as job position above
Payment: same as job position above
Technical Support Level 2+ and Technical Writer
We are looking for someone that will help us write documentation for our technical support department. You will also be in charge of publishing in our blog and monitoring our forums.
Besides providing technical support to clients, you will be in charge of an internal Wiki where you will document solutions to problems. You will be helping customers, and at the same time, you will evaluate all support tickets being handled during the day and create documentation based on the problems found. You will also be in charge of filling up our knowledge base so that our clients can search for solutions without having to contact technical support.
Your job is to make it easier for clients to find information, and, for our technical support staff to find solutions.
You will also be in charge of writing articles for our web site (for example, an article comparing forum scripts). This means you must have basic HTML skills (pure HTML, not using some "web editor").
This job requires that you be highly experienced with the hosting industry and your written English skills must be flawless.
Primary requirements: same as job position above
Other requirements: same as job position above
Responsibilities: same as job position above
Work timing: same as job position above
Payment: same as job position above
PHP or Perl/MySQL programmer
Your project will be working on programming and designing the various web interfaces that our customers, and members of our staff, routinely use to perform their jobs. The largest project of these is our client control panel.
This is a very important job and you must be thoroughly detailed and have the patience to constantly do hours of testing. If you tend to skim and then just hope to clean up bugs as they appear, then you are not the programmer we are looking for. You MUST have a discipline to do thorough testing.
Requirements:
Other requirements:
Work timing
Payment
Level 1 Customer Service/Technical Support Representative
Requirements:
Responsibilities:
Notes: most work done with customers is done via e-mail;Wage depends on skills and experience. Day and night shifts available.
We firmly believe in promoting from within and we reward our team of IT professionals based on their efforts. Evaluation will be based on a unique combination of communication and technical abilities. Each candidate must possess superior communication & problem-solving skills as well as a deep commitment to their job.
To submit a resume for any position, you must place the job code in the subject line of your e-mail. Send your resumes to:
IMPORTANT: Please submit your resume, in PDF format, via email to:
. You must also write a letter about why
we should hire you and you must include your salary expectations.READ EVERYTHING related to the position you seek BEFORE sending a resume.
Microsoft Certified Dedicated/VPS Server Support Level 3
A large part of our customer base is Windows base. Such customers require support when things go wrong, or when they need their servers configured to their needs.
Expertise requirements:
- This is a remote position
- Specify which certifications you posess, and certification IDs
- 2 years minimum experience managing Windows servers on a daily or semi daily basis
- Experience with Server 2008 and HyperV
- High level of experience with MS SQL, SharePoint, IIS and Dynamics CRM, as one of your projects will be to manage our Windows based hosting offerings
- Must have experience with Plesk and cPanel in the Windows platform, experience with dotnetpanel optional
- You will also be working regular support issues (email, web hosting accounts, reboots, etc.)
- You will also perform sales oriented communications via online means
- Excellent written communication skills in English is a must
- Fast keyboard typer
- Ability to work extended hours
- Must have *excellent* problem solving skills
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
- 18+ years old
- You must have a fast computer and broadband connection
- Your computer must be used only by you and must be kept well protected and secure
- If Windows, you must keep Windows updated every single day and have firewall up at all times
- You must NOT simultaneously work for another company
Responsibilities:
- Help us create new Microsoft based services
- Constant documentation on our internal wiki regarding Microsoft related services
- Work with resolving problems with dedicated and virtual servers
- Prepare new servers for new clients
- Monitor tickets and live chat
- Assist other employees with their duties
- You will also handle sales inquiries related to dedicated and virtual servers
- Also help our support staff with internal documentation and support issues from regular shared hosting clients
- Multiple day and night shifts available; early morning to afternoon (Pacific time zone) preferable
- This is a full time position, 5 or 6 days a week
- Tell us what your salary expectation is
- Payment will be made via wire transfer
Dedicated/Virtual Server Support Level 3
This position requires a high level of knowledge in Linux and control panel software. We are proud of the technical support we provide and being able to solve just about all problems our customers have. Thus, anyone on this position must be able to resolve just about any problem in Linux and control panels such as Plesk and cPanel.
Expertise requirements:
- This is a remote position
- 2 years minimum experience managing Linux servers on a daily basis
- High level experience with Linux and its usual applications (MySQL, Apache, FTP, etc)
- Basic HTML understandings
- Must have thorough knowledge of Plesk, DA and cPanel and their internal workings
- Excellent written communication skills in English is a must
- Fast keyboard typer
- Ability to work extended hours
- Must have *excellent* problem solving skills
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
Other requirements: same as job position above
Responsibilities: same as job position above
Work timing: same as job position above
Payment: same as job position above
Technical Support Level 2+ and Technical Writer
We are looking for someone that will help us write documentation for our technical support department. You will also be in charge of publishing in our blog and monitoring our forums.
Besides providing technical support to clients, you will be in charge of an internal Wiki where you will document solutions to problems. You will be helping customers, and at the same time, you will evaluate all support tickets being handled during the day and create documentation based on the problems found. You will also be in charge of filling up our knowledge base so that our clients can search for solutions without having to contact technical support.
Your job is to make it easier for clients to find information, and, for our technical support staff to find solutions.
You will also be in charge of writing articles for our web site (for example, an article comparing forum scripts). This means you must have basic HTML skills (pure HTML, not using some "web editor").
This job requires that you be highly experienced with the hosting industry and your written English skills must be flawless.
Primary requirements: same as job position above
Other requirements: same as job position above
Responsibilities: same as job position above
Work timing: same as job position above
Payment: same as job position above
PHP or Perl/MySQL programmer
Your project will be working on programming and designing the various web interfaces that our customers, and members of our staff, routinely use to perform their jobs. The largest project of these is our client control panel.
This is a very important job and you must be thoroughly detailed and have the patience to constantly do hours of testing. If you tend to skim and then just hope to clean up bugs as they appear, then you are not the programmer we are looking for. You MUST have a discipline to do thorough testing.
Requirements:
- This is a remote position
- 2+ years programming with PHP and MySQL
- Thorough knowledge of MySQL's structured query language (and we DO MEAN THOROUGH KNOWLEDGE)
- Experience with jQuery optional but preferable
- Knowledge and experience on pure HTML & CSS (no editors here!)
- Creativity in user interface design
- Experience with industry standard hosting control panels
Other requirements:
- 18+ years old
- You must have a fast computer and broadband connection
- Your computer must be used only by you and must be kept well protected and secure
- If Windows, you must keep Windows updated every single day and have firewall up at all times
- You must NOT simultaneously work for another company
Work timing
- Multiple day and night shifts available; early morning to afternoon (Pacific time zone) preferable
- This is a full time position, 5 or 6 days a week
Payment
- Tell us what your salary expectation is
- Payment will be made via wire transfer
Level 1 Customer Service/Technical Support Representative
Requirements:
- This is a remote position
- Multiple day and night shifts available; early morning to afternoon (Pacific time zone) preferable
- Good computer skills on Windows and UNIX/Linux (command line) type systems (basic knowledge)
- Knowledge of Internet related software (email, FTP, etc) a must!
- Understanding of the concepts that make the Internet work (DNS, backbones, TCP/IP, protocols, etc.)
- Thorough knowledge and experience on evaluating problems by using traceroutes, DNS lookups, host lookups, WHOIS, etc., as the majority of problems are related to "connection" problems.
- Excellent written communication skills in English is a must
- Fast keyboard typer
- Ability to work extended hours
- Must have *excellent* problem solving skills
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
- You will be thoroughly tested
- You must NOT simultaneously work for another company
- You will most likely be interviewed in person, as we have staff around the world that can conduct interviews
Responsibilities:
- Answer customer support inquiries and requests
- Troubleshoot user problems
- Handle accounting related issues
- Monitor uptime of services
- Handle sales to prospective customers
- And more
Notes: most work done with customers is done via e-mail;Wage depends on skills and experience. Day and night shifts available.
We firmly believe in promoting from within and we reward our team of IT professionals based on their efforts. Evaluation will be based on a unique combination of communication and technical abilities. Each candidate must possess superior communication & problem-solving skills as well as a deep commitment to their job.
To submit a resume for any position, you must place the job code in the subject line of your e-mail. Send your resumes to:
What our customers are saying...
My clients are all very happy with the service I provide. I can not and could not do that without all of you. - C. Smith, customer since 2005. [more]
My clients are all very happy with the service I provide. I can not and could not do that without all of you. - C. Smith, customer since 2005. [more]
Our network...
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We offer a wide variety of Microsoft based enterprise solutions for your company, whether it's one server or hundreds.
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