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Level 0 | Level 1 | Level 2 | Level 3 |
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| Parallels PowerPanel |
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| Troubleshooting network related issues |
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| OS reinstallation at your request | $25 | Up to 1/month | Up to 3/month | Up to 5/month |
| Diagnosing high load/slow performance |
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| Full management option (up to amount of hours included in this plan, see below) |
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Installation of OS software packages (from Linux distribution/Windows CD) |
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| OS hardening and vendor released software security upgrades at your request |
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| OS hardening and pro-active software security upgrades when major security updates are released |
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| Configuration of software firewall at your request |
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| Configuration of DNS, PHP, web server, web sites, databases, etc, when ordering a control panel (such as Plesk or cPanel/WHM) |
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| Migrating web sites from one server to another (up to amount of included server administration hours, see below) |
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| Installation of popular applications such as WordPress, phpBB, and more, in your Plesk/cPanel enabled server |
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| Configuration of DNS, PHP and web server with no control panel |
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| Clean up of security break-ins (up to our experts' best efforts) |
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| Direct access to level 3 technicians |
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| Cleaning up mail queue, solving other email server problems (up to amount of hours included in this plan, see below) |
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| Hours of support included per month for all software related tasks above | $99/hour or $35/15 minutes |
30 minutes, $40 per extra hour |
1 hour, $40 per extra hour |
2 hours, $25 per extra hour |
| $0/month | $19/month | $39/month | $59/month |
ServerPoint.com enjoys an A+ satisfaction rating with the Better Business Bureau, the leading consumer protection agency in the
US.