Hosting over ten thousand VPS, dedicated server and web hosting clients since '98!
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Experience makes expert. That is our philosophy. When we hire personnel for our
support staff, we demand a high level of expertise, patience and friendliness.But that's not all. We keep our personnel happy for many years. The level of experience they gather over all that time helps them when fixing just about any problem, quickly and efficiently.
Our support service, ARES, A+ Remote Expert Service, provides 24/7 support in any area of server management, such as programming, software configuration, security consulting, database management, and more.
All dedicated, colo and VPS plans come with certain levels of support included in your base price. However, we also make a wide variety of experts accessible to you to fix any kind of problem, or, to implement your custom solutions, at an affordable price.
| Included Support | Level 0 | Level 1 | Level 2 | Level 3 |
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| Server reboots online and via phone 24/7 |
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| 24/7 bandwidth graphing and port monitoring |
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| Network related issues1 |
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| Entry of commands at the console |
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| Reinstallation of operating system at your request |
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| Custom scripting and programming |
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| 1 hour per month of any kind of support |
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| 4 hours per month of any kind of support |
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| 15 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)2 |
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| 60 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)2 |
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| Price per month | $79.99 | $149.99 |
2 ARES "any kind of support" is limited to the knowledge and expertise of ServerPoint's staff, which even though it's quite extensive, it obviously does not include support for very high level applications and services, such as Oracle databases, deep security consulting and planning, etc. If you wish us to hire an outside consultant for very specific jobs, we can do so at an extra cost.
What our customers are saying...
My clients are all very happy with the service I provide. I can not and could not do that without all of you. - C. Smith, customer since 2005. [more]
My clients are all very happy with the service I provide. I can not and could not do that without all of you. - C. Smith, customer since 2005. [more]
Our network...
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We offer a wide variety of Microsoft based enterprise solutions for your company, whether it's one server or hundreds.
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