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Experience makes expert. That is our philosophy. When we hire personnel for our support staff, we demand a high level of expertise, patience and friendliness.

But that's not all. We keep our personnel happy for many years. The level of experience they gather over all that time helps them when fixing just about any problem, quickly and efficiently.

Our support service, ARES, A+ Remote Expert Service, provides 24/7 support in any area of server management, such as programming, software configuration, security consulting, database management, and more.

All dedicated, colo and VPS plans come with certain levels of support included in your base price. However, we also make a wide variety of experts accessible to you to fix any kind of problem, or, to implement your custom solutions, at an affordable price.

Included Support	Level 0	Level 1	Level 2	Level 3
Server reboots online and via phone 24/7
24/7 bandwidth graphing and port monitoring
Network related issues¹
Entry of commands at the console
Reinstallation of operating system at your request
Custom scripting and programming
1 hour per month of any kind of support
4 hours per month of any kind of support
15 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)²	USD $35.00	USD $35.00	USD $30.00	USD $20.00
60 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)²	USD $99.00	USD $99.00	USD $85.00	USD $60.00
Price per month			$79.99	$149.99

¹ In the case of Linux, we will install any software that's already made available as a package by the vendor of the Linux distribution. In the case of Windows, software installations are limited to the software already included in Windows but which may not be installed by default. Installation of any other kind of software, including compilation, will be performed through ARES.

² ARES "any kind of support" is limited to the knowledge and expertise of ServerPoint's staff, which even though it's quite extensive, it obviously does not include support for very high level applications and services, such as Oracle databases, deep security consulting and planning, etc. If you wish us to hire an outside consultant for very specific jobs, we can do so at an extra cost.

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