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The support advantage at ServerPoint
In order to keep our support standards as high as possible, and keep our staff free to deal with major issues, please follow the steps below before contacting our support team.
In order to keep our support standards as high as possible, and keep our staff free to deal with major issues, please follow the steps below before contacting our support team.
Step 1: News Section
Are you all of a sudden experiencing a problem that was not happening before? Check our News and Status forums for updates
on any issues occurring at the moment.
[Go to our service status and announcements forum...]
[Go to our service status and announcements forum...]
Step 2: Online video tutorials
Do you need to know how to configure your email client? Do something with Plesk or cPanel? We have over 100
video tutorials that will surely help you out.
[Go to our tutorials section...]
[Go to our tutorials section...]
Step 3: Frequently Asked Questions
Why you can't send emails, but only receive? What does X error mean? The most frequently made questions can easily
be found here, categorized by subject for easy browsing.
[Go to our FAQs section...]
[Go to our FAQs section...]
Step 4: Search our Knowledge Base
As we learn of new problems, or get new questions from our customers, we add them to our knowledge base for easy
finding.
[Go to our Knowledge Base section...]
[Go to our Knowledge Base section...]
Step 5: Search or discuss it in our forums (new!)
Need opinions, ideas, or help with something that is not covered by our support plans? Come visit our forums!
Note: be aware that posting in the forum is not the official way to request support. It is done via our ticket system.
[Go to our message board...]
[Go to our message board...]
Step 6: Send an email to our technical support team
All else has failed? Then contact our expert support team quickly and easily via our web based support ticket system.
Be aware that some services, such as dedicated servers, have limited emergency phone support 24/7, while others don't.
Please do not call our toll free lines if your service does not include phone support.
Be aware that the ticket system is not for emergencies. Review our Contact Us page for emergency contact information.
[Go to our ticket system...]
Be aware that the ticket system is not for emergencies. Review our Contact Us page for emergency contact information.
[Go to our ticket system...]
What our customers are saying...
Your service has performed flawlessly for me! Kudos to you and the Staff! And tech support has been most helpful! My "hats" off to you, and my compliments! Great Service!, davesharon.com, customer since October 2001. [more]
Your service has performed flawlessly for me! Kudos to you and the Staff! And tech support has been most helpful! My "hats" off to you, and my compliments! Great Service!, davesharon.com, customer since October 2001. [more]
Our network...
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We have invested over a quarter of a million dollars into building the most redundant and reliable network. The result? A 99.99% network uptime guarantee. Go to Our Network for more information.
We offer a wide variety of Microsoft based enterprise solutions for your company, whether it's one server or hundreds.
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