[dsotmoon]

Hello, three problems with the ticket system i am having

#1 whenever i reply to a ticket via email i get the following error via an automated email response...

Hi,

The email you sent is too short, or is blank.

Please start a new ticket, or reply to an existing one, via the support center at https://secure.aplushosting.com/tickets.

#2 in the above automated email response there is a period at the end of https://secure.aplushosting.com/tickets. so the URL does not go to the correct address if you click on it

#3 If i go to https://secure.aplushosting.com/tickets there is no place to log in with my email/username and password so that I can reply to my support tickets

so with these problems i cannot reply in any way to a support ticket

thanks

[Shabi]

perhaps you are trying to send email using html format and therefore our ticket system is not accepting it..

As for ticket login, it is disabled after our last upgrade of ticket system, our developers are working on it, and login option will be enabled in a day or two..till then you can submit ticket at Affordable and reliable web hosting, domain registration, dedicated server, virtual private server, colocation hosting, Wordpress hosting from Serverpoint.
You do not need to login to submit ticket, you can submit it without login to ticket system.

We apologize for inconvenience and appreciate your patient on this matter.

Shabi

[dsotmoon]

Originally Posted by Shabi

perhaps you are trying to send email using html format and therefore our ticket system is not accepting it..

Shabi

i have tried it in html format and now have tried it twice in plain text, i still get this error...

Hi,

The email you sent is too short, or is blank.

Please start a new ticket, or reply to an existing one, via the support center at https://secure.aplushosting.com/tickets.

[Alexis]

Our admins are working on the login issue and it will be corrected by this weekend.

Please accept our apologies for the inconvenience caused.

[Peter]

What is the actual length of the message that you are trying to send?

If it is too short, our ticket system will reject it. This is done to reduce spam, as most spam emails are just short sentences.

Add more text to the message.

[dsotmoon]

peter the last reply i made was atleast 6-7 sentences long and even had an attachment to it, it still came back with the same error that the email was too short

[dsotmoon]

thank you for getting the log in working so we can reply to tickets and see old tickets

however, when i reply via email, i still get the "message to short" error...

Hi,

The email you sent is too short, or is blank.

Please start a new ticket, or reply to an existing one, via the support center at https://secure.aplushosting.com/tickets.

am i the only one having this problem?

[BuckBennett]

i think technical staff should make a fast response as soon as possible to help clients solve the problem they meet through ticket system so it is very effective.

[rock333]

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