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Accessibility statement

A+ Hosting Inc. DBA ServerPoint.com ("ServerPoint", "we", "us", "our") is committed to ensuring that our website and services are accessible to all users, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

About the summaries: Each section below includes a plain-language summary in an orange box. These summaries are provided for your convenience only and are not legally binding. Please read the full text of each section for complete details.

1. Our commitment

In Plain English: We want everyone to be able to use our website and services, regardless of ability. We actively work to identify and fix accessibility barriers.

ServerPoint believes that the internet should be available and accessible to anyone. We are committed to providing a website and services that are accessible to the widest possible audience, and we continually work to improve the accessibility and usability of our online experience.

Our ongoing accessibility efforts include:

  • Designing pages with clear, consistent navigation and layout
  • Using semantic HTML and ARIA attributes where appropriate
  • Providing text alternatives for non-text content
  • Ensuring sufficient color contrast for readability
  • Supporting keyboard navigation throughout the site
  • Testing with assistive technologies such as screen readers

2. Conformance status

In Plain English: We aim to meet WCAG 2.1 Level AA standards. While we may not be fully conformant everywhere yet, we are actively working toward that goal.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

ServerPoint's website (www.serverpoint.com) is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content may not fully conform to the accessibility standard. We are continuously working to bring all areas of the site into full conformance.

3. Known limitations

In Plain English: Some parts of our site may not be fully accessible yet. We list known issues here and work to fix them. If you find something we missed, please let us know.

Despite our best efforts, some areas of our website may not yet be fully accessible. Known limitations include:

  • Some older PDF documents may not be fully accessible to screen readers
  • Certain interactive elements in the Client Portal may have limited keyboard accessibility
  • Some third-party embedded content may not meet all accessibility standards

We are actively working to address these issues. When we identify content that does not meet our accessibility goals, we prioritize fixes based on the impact to users.

4. Assistive technology compatibility

In Plain English: Our site is designed to work with screen readers, magnifiers, and other assistive tools. We recommend using modern browsers for the best experience.

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (such as NVDA, JAWS, and VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

For the best experience, we recommend using the latest version of your preferred browser along with your assistive technology of choice.

5. Feedback and contact

In Plain English: If you run into accessibility problems on our site, please contact us. We take all feedback seriously and will work to fix issues as quickly as we can.

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

When contacting us about an accessibility issue, please include:

  • A description of the issue you encountered
  • The page URL where you experienced the problem
  • The assistive technology or browser you were using

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.

6. Third-party content

In Plain English: Some content on our site comes from other companies (like payment forms or chat widgets). We can't fully control their accessibility, but we choose providers who share our commitment.

Our website may include content provided by third parties, such as payment processing forms, live chat widgets, or embedded media. While we strive to select third-party providers that share our commitment to accessibility, we cannot guarantee that all third-party content meets WCAG 2.1 Level AA standards.

If you encounter accessibility issues with third-party content on our site, please let us know so we can work with the provider to address the issue or provide an alternative means of access.

7. Updates to this statement

In Plain English: We review this statement regularly to keep it accurate as we improve our accessibility. Check back for updates.

We review and update this accessibility statement periodically to reflect improvements to our website and changes in accessibility standards. We encourage you to check this page from time to time for the latest information on our accessibility efforts.

Last Updated: February 2026