Domain Termination and Cancellation

Voluntary Cancellation

You may cancel your domain name registration at any time through your Client Portal. Please note:

• No Refunds: Domain registration fees are non-refundable, even if cancelled before the registration period ends
• Grace Period: After cancellation, the domain enters a deletion process and may not be immediately available for re-registration
• Data Removal: Upon cancellation, your WHOIS information and DNS records will be removed

Involuntary Termination

ServerPoint may terminate or suspend a domain registration under the following circumstances:

1. Violation of Terms

Domains may be terminated if used in violation of our:

• Terms of Service
• Acceptable Use Policy
• Domain Registration Agreement

2. Non-Payment

• Domains not renewed before expiration will enter the deletion process
• See our Domain Expiration and Renewals policy for redemption options

3. Inaccurate WHOIS Information

Under ICANN rules, we may suspend domains with:

• False or inaccurate contact information
• Failure to respond to WHOIS verification requests

4. Legal Requirements

Domains may be suspended or cancelled due to:

• Court orders
• UDRP/URS decisions (see Dispute Resolution)
• Law enforcement requests
• Compliance with applicable laws and regulations

5. Abuse Reports

Domains used for illegal activities, spam, phishing, or malware distribution may be suspended immediately.

Process After Termination

1. Suspension: Domain stops resolving but remains in your account
2. Deletion Request: Domain is queued for deletion
3. Pending Delete: Domain is removed from the registry
4. Available: Domain may become available for general registration (timing varies by TLD)

Appeal Process

If you believe your domain was terminated in error, please open a support ticket through the Client Portal within 15 days of the termination notice.

Contact

For questions about domain termination, please contact us through the Client Portal or email [email protected].